Delivery
We understand that the delivery process is just as important as the quality of our oak-framed buildings. That’s why we strive to offer a smooth, reliable, and efficient delivery service tailored to your specific needs. Our team is committed to making sure that your frame arrives on time, in perfect condition, and ready for assembly, giving you peace of mind from start to finish.
Our Delivery Options
Nationwide Delivery
Our experienced logistics team works diligently to ensure that your order arrives on time and ready for assembly, no matter where you are in the UK. We’ll work with you to meet any specific requirements you have.
Site Pickup
For customers who prefer to collect their products directly from our warehouse, we also offer a convenient site pickup option. We are located at:
Coldharbour Studios
Woods Corner
East Sussex
TN21 9LQ
If you have any questions about the collection process, please don’t hesitate to reach out to us.
What Happens During Delivery?
Delivery Scheduling: Once your order is confirmed and ready for dispatch, our team will work with you to schedule a convenient delivery time. We’ll confirm all the necessary details, including the delivery address and any specific instructions related to site access or vehicle requirements.
Transporting Your Frame:
Depending on the size of your frame, the delivery vehicle will vary:
- Larger frames (such as garages, garden rooms, and complexes) are delivered using a Hiab-assisted lorry. This vehicle is equipped with a crane to safely unload larger and heavier items directly onto your site.
- Smaller frames (such as porches under 2.4m) are delivered using a 7-tonne lorry with a tail lift. This lorry is designed to handle smaller loads, and the tail lift helps with easy unloading of the frame at your location.
Unloading Your Frame: The delivery driver will use the appropriate unloading equipment to safely position the frame and materials at your site. For larger frames, the Hiab crane will carefully lift and place the materials exactly where you need them. For smaller frames, the tail lift will assist with unloading, ensuring everything is lowered carefully to the ground.
Delivery Confirmation: Upon delivery, you’ll be provided with a check sheet to confirm that all materials are present and correct.
Shortages and Damages
In the rare event that you discover a shortage or damage to any of the materials during delivery or collection, please note them at the time of delivery or collection. Our team will investigate the matter and work to resolve it as quickly as possible.
Access Considerations
Sometimes site access may be restricted due to narrow roads, tight driveways, or other obstacles. If our delivery vehicle cannot access your site, you will need to arrange alternative transport to move your oak frame from the nearest accessible drop-off point to your location.
It’s important to ensure there is sufficient space for the delivery vehicle to unload and turn around safely. If you have concerns about access, we recommend discussing your site conditions with us in advance, so we can plan the best possible delivery route and avoid any delays.
Collection Details
For customers who prefer to collect their orders directly from our site, we’ve provided the following guidelines to ensure a smooth and efficient pickup process.
What Vehicle Should I Bring?
- Larger frames (such as garages, garden rooms, and complexes) require a 20’ Flatbed (6.5m) vehicle, which is capable of carrying up to 4.5 tonnes. This size vehicle is ideal for transporting the heavier and bulkier components of your oak frame.
- For smaller frames (such as porches), we recommend getting in touch in advance to confirm the correct vehicle size based on the length of the timber. We’ll provide the specific dimensions of the longest piece of timber to help you arrange appropriate transportation.
Our Full Buying Process and Coordination
Step 1: Design and Quote
Work with our team to finalise your design and receive an upfront quote based on your specifications.
Step 2: Order Confirmation
Once the design and quote are approved, confirm your order by placing a deposit and we’ll begin manufacturing.
Step 3: Production and Delivery Preparation
After confirmation, your frame is crafted to our high standards, and we prepare it for delivery.
Step 4: Delivery Coordination
We schedule delivery at a convenient time for you, ensuring everything is ready for safe transport.
Delivery Times
Larger buildings (such as garages and garden rooms) typically take 6-8 weeks for delivery from order confirmation. Complex bespoke buildings may take more time than this, but we will discuss this with you when you place your order.
Smaller items like porches can often have a quicker delivery time, usually 3-4 weeks, depending on the design and customisation.
Get Full Customer Support
If you have any questions or concerns about your delivery, contact us as soon as possible. Our team is ready to help with any delivery-related queries, issues, or special requests. We can also assist if there is anything you need to know before beginning the ordering process, or you can use one of our online builders to put together a plan for your latest home improvement feature right away.
Frequently Asked Questions
Is delivery included in the cost of the building?
No, the cost of delivery is not included in the price of the building. Delivery charges are based on the location and size of your order. Please contact us for a tailored delivery quote.
How do I check my order upon delivery or collection?
When your frame is delivered or collected, a full check sheet will be provided. Please check the materials carefully against the list to ensure everything is included. If there are any shortages or damages, note them on the delivery/collection sheet and contact us immediately.
