Oak Frames Direct Complaints Procedure

In the unfortunate event of a complaint or grievance, please contact us by telephone on 01424 838500 as soon as possible, followed by a formal email to sales@oakframesdirect.com or letter addressed to:

Oak Frames Direct
Coldharbour Studios
Woods Corner
East Sussex
TN21 9LQ

In order to ensure a swift resolution please state:

  • Name
  • Address
  • Sales invoice number
  • Product
  • Description and details of the complaint

Oak Frames Direct will endeavour to promptly respond to and resolve any complaint or dispute. In the unlikely event that a response is not received within 5 working days, please send a second request for the attention of The Production Manager.

It is our intention to resolve any dispute fairly, amicably and to the satisfaction of all parties concerned at the earliest opportunity.